My doberman was diagnosed with a severe elbow problem and the vet recommended an 'orthopedic' crate mat. I had tried a competitor's product and then tried buddy bed's crate pad. The crate pad itself is a great product. The cover however is CHEAP and of poor quality. The company will not replace my cover after one washing on gentle cycle the seam is tearing. To resolve the problem, because I believe the pad is good, I have taken the cover to my local taylor shop and had the seam repaired with heavy duty thread at my own expense after one washing. Very dissappointed not only in the quality of the crate pad cover but also in the lack of customer service rendered.
We are not sure exactly what happened with this cover, we have not had this problem with the seams tearing before. We offered to repair the seams but the customer declined.
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Love the Crate Pad!
Our 75 lb. dobe, Max, loves his memory foam crate pad to the point that he sometimes doesn't want to come out of his crate. It's a well made, durable product that we've had for over a year with no problems. Would definitely buy another without any hesitation. Thanks Buddy Beds!